We deliver furniture and home products across South Africa using a mix of courier, specialist furniture transport and other suitable delivery services.
Because our products range from small accessories to large furniture, delivery cost and timing vary by item.
Delivery areas
We can arrange delivery to most areas of South Africa.
Some remote destinations may cost more or take longer.
If we cannot confirm the delivery fee automatically at checkout, we may contact you with a delivery quote before dispatch.
Delivery charges
Delivery fees depend on factors such as:
- product size;
- weight;
- fragility;
- delivery address;
- distance;
- access conditions; and
- whether specialist furniture transport is needed.
Delivery times
Delivery times depend on product availability.
Stocked items may dispatch quickly.
Supplier-held, made-to-order and custom goods may take longer.
Any lead time we give is an estimate unless we agree otherwise in writing.
Delivery appointments
For furniture and other large items, the delivery team may contact you to arrange a suitable delivery date or time window.
Please make sure someone can receive the goods at the agreed address.
Access to your property
Before ordering large furniture, please check that it will fit through:
- gates;
- doors;
- passages;
- staircases;
- lifts; and
- other access points.
Please tell us before delivery about stairs, estate rules, loading limits, restricted access or other conditions that may affect delivery.
Failed delivery
If delivery cannot take place because:
- no one is available;
- the address is wrong;
- access was not disclosed;
- the item cannot fit through the available access; or
- the delivery team cannot safely complete delivery,
we may need to charge for another delivery attempt.
Inspecting your order
Please inspect your order as soon as reasonably possible.
If the goods are damaged, incorrect or incomplete, contact us promptly.
Please send:
- your order number;
- a description of the problem; and
- clear photographs of the item, packaging and damage where relevant.
South African consumer rules provide remedies where goods arrive damaged, incorrect or do not match their description.
c.f. : Parliament of South Africa
Damaged or incorrect goods
If we confirm that goods arrived damaged, defective, incorrect or materially different from what you ordered, we will deal with the matter in line with applicable South African law.
Depending on the circumstances, this may include:
- repair;
- replacement;
- exchange; or
- refund.
Change-of-mind returns
Please contact us before returning anything.
We might accept some unused standard-stock products for return where they are:
- unused;
- undamaged;
- complete;
- in suitable original packaging; and
- capable of resale.
Transport and collection costs may apply.
Custom items cannot be returned, unless otherwise agreed.
Your legal rights remain unaffected.
Custom, made-to-order and special-order products
We normally cannot accept change-of-mind returns on goods made, adapted or specially sourced to your specification.
This includes items made to a chosen:
- size;
- fabric;
- colour;
- finish;
- configuration; or
- other custom specification.
This does not remove rights that may apply where goods are faulty, damaged or not what you ordered.
Refunds
Where we approve a refund, we will process it back through an appropriate payment method after any required inspection and return process.
Bank and payment-system processing times may affect how quickly the funds appear in your account.
Collections
Collection may be available for some products.
Please do not arrive to collect until we confirm that the goods are ready.
Contact us about a delivery or return
Email: sitbetta@proton.me
WhatsApp: +27 72 858 7098
Please include your order number, order details and full contact details whenever possible