Frequently Asked Questions
Most frequent questions and answers
Product
Do you have a showroom?
Yes. You can visit SitBetta at:
19 Kramer Road, Kramerville, Sandton, Gauteng, South Africa
Showroom hours:
Monday–Friday: 09:00–17:00
Saturday: 09:00–14:00
If you are travelling some distance, we suggest contacting us first to make sure the item or range you want to see is available to view and that the showroom is open.
Do you keep all products in stock?
No. SitBetta offers a mix of stocked, supplier-held, made-to-order and special-order products.
Availability and lead times vary by product and supplier. Where an item is not immediately available, we will confirm the expected lead time after your order or enquiry.
What does “available on back-order” mean?
It means you can order the item even though we do not currently hold it for immediate dispatch.
We will source or manufacture the item and confirm the expected lead time with you.
Do you offer made-to-order furniture?
Yes. Selected furniture can be made or adapted to suit your needs.
Options may include size, fabric, finish, colour, configuration or other details, depending on the product and supplier.
Please contact us before ordering if you need a custom specification.
Can colours and finishes look different from the website?
Yes. Screens display colour differently, and timber, leather, stone, fabric and other natural materials can vary from one item or batch to another.
We aim to show products as accurately as possible, but slight differences in colour, grain, texture and finish are normal.
Can I request fabric or finish samples?
For selected products, yes.
Contact us with the product name and the finish or fabric you are considering, and we will tell you what samples are available and if there is a cost attached.
Payment & Delivery
How do I pay?
For orders less than ZAR 10 000 , our online payments can be processed through Yoco.
For orders or deposits over ZAR 10 000, we generally accept an bank transfer of the minimum deposit upon finalisation of the order details. You will receive an email providing EFT details for the payments. Orders will not be accepted as confirmed until the agreed payment terms have been fulfilled.
Should you wish to process orders or payments over ZAR 10 000 via the Yoco credit card gateway, we will charge a processing fee to cover the processing charges for Yoco. To prevent credit card fraud, we may do identity verification before ordering and delivering the goods.
Other payment methods may be available for large, custom or trade orders.
Contact us if you need help.
Do you deliver throughout South Africa?
Yes, although the method and price depend on the product, size, weight and delivery address.
Smaller items may travel by courier. Furniture and bulky items may need specialist transport.
See our Delivery & Returns page for more detail.
How much does delivery cost?
Delivery charges vary.
Where possible, the website will show the delivery charge at checkout. For large furniture, remote areas or special deliveries, we may need to quote delivery after checking the destination and item size.
How much does delivery cost?
Delivery charges vary.
Where possible, the website will show the delivery charge at checkout. For large furniture, remote areas or special deliveries, we may need to quote delivery after checking the destination and item size.
Is payment secure?
Yes. Card payments made through Yoco use Yoco’s secure payment system.
SitBetta does not need to store your full card details to process your online payment.
Can I collect my order?
Collection may be available for some products. Discuss with us upfront, should you wish to collect your order.
Please wait until we confirm that your order is ready before arranging collection.
How long will my order take?
Lead times vary by product.
Stocked goods may dispatch quickly, while supplier-held, imported, custom or made-to-order items may take longer.
We will give you the best lead-time estimate we can and let you know if the supplier changes it.
What if my furniture arrives damaged?
Please inspect the goods as soon as you can.
If something arrives damaged, incorrect or incomplete, contact us promptly with:
- your order number;
- a short description of the problem; and
- clear photographs of the item, packaging and damage.
We will then work with you to resolve the issue.
Can I return an item?
Return rights depend on the item, the reason for return and whether it was custom made or specially ordered.
Please read our Delivery & Returns page and Terms & Conditions for the full policy.
Do you supply businesses, designers and hospitality projects?
Yes.
We work with homes, offices, hospitality spaces, student accommodation and other commercial projects.
Contact us if you need volume pricing, project supply or a custom quote.
Can I return custom or made-to-order furniture?
Normally, we cannot accept a change-of-mind return for an item made or ordered to your specification unless the law gives you a right to return it because it is faulty, damaged or not what you ordered.
How do I contact SitBetta?
Email: sitbetta@proton.me
WhatsApp: +27 72 858 7098